:: PAYMENTS, DEPOSITS, REFUNDS & EXCHANGES ::
Ti Cycles Fabrication accepts credit card, check, money order, bank transfer, PayPal, and cash payments. Additional charges may apply for international payment methods and/or digital payments that require processing fees, generally 3%-7% when applicable.
All deposits or partial payments are part of a final transaction and are non-refundable.
Responsibility for ordering the correct size, material, and format are the sole responsibility of the customer.
All requests for refunds, returns, or exchanges must be made within 30 days of the date of purchase or, in the case of back-ordered or otherwise delayed items, 30 days of delivery.
Ti Cycles Fabrication accepts returns only on new, unused, unblemished production frames, components, and small parts purchased directly from Ti Cycles. Any products purchased from an approved third party vendor must be returned to the place of purchase.
Returns on production frames, components, and small parts items with a sale price of $150 or more may be subject to a 10% restocking fee. Items requiring refinishing or other cosmetic repair may be subject to additional charges.
Exchanges are accepted on production frames, components, and small parts only. Items requiring refinishing or other cosmetic repair may be subject to additional charges.
Buyers are responsible for any and all costs associated with shipping to and from Ti Cycles for returns or exchanges.
All custom frames and component orders, including but not limited to bespoke and semi-custom frames, forks, stems, handlebars, adapters, and small parts are covered under our warranty with repair or replacement at the sole discretion of Ti Cycles Fabrication. Excluding issues covered under our warranty policy, Ti Cycles does not accept returns or issue refunds on custom or semi-custom orders. Please order carefully and accordingly.
All information subject to change without notice.
All of the information, content and services within our web site, is protected by copyright and other intellectual property laws. The content is owned by Ti Cycles Fabrication and/or Portland Titanium LLC. While you may interact with or download a single copy of any portion of our web site for your personal, non-commercial entertainment, information or use, you may not reproduce, sell, publish, distribute, modify, display, repost or otherwise use any portion of it in any other way or for any other purpose without our written consent.
All site content is Copyright © 1990-present Ti Cycles Fabrication and/or © 2011-present Portland Titanium LLC. Site content may not be used on any other web site or in any networked computer environment without our express permission for each individual instance of re-use. Ti Cycles Fabrication and/or REN Cycles and/or Portland Titanium LLC and the respective logos, service marks, trademarks, and/or trade dress are owned exclusively by Ti Cycles Fabrication and/or REN Cycles and/or Portland Titanium LLC. All other trademarks, product names and company names cited herein are the property of their respective owners and used with permission. All rights not expressly granted herein are reserved.
You acknowledge that our web site includes certain trademarks and service marks owned by Ti Cycles Fabrication and/or REN Cycles and/or Portland Titanium LLC, and certain logotypes, as well as trademarks owned by other information providers. You agree not to copy, use or otherwise infringe upon these trademarks or service marks.
All information subject to change without notice.
:: PRIVACY ::
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number listed at the bottom of this page:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.